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Callfinity Callfinity provides the easiest to use telecommunications software, systems, and services to contact centers, service providers, and enterprises. Since 1999, over 270 customers in six countries around the world have...

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Contactual The driving vision at Contactual is that full-featured, business-grade call center technology can be adopted by companies without the need for any additional hardware or system software. Contactual OnDemand Contact Center...

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Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and...

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Halloo Communications, Inc. Halloo Communications, Inc. is a leading provider of Hosted Communications services for businesses, help desks, and contact centers. Our innovative solutions provide instant ROI with intelligent call routing, agent and...

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TouchStar The Noble® TouchStar solution is focused specifically for SMB environments. Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of...

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Database Systems Corp. DSC specializes in technology for today's contact centers as well as for call centers of the future (virtual call centers). A remote agent and telecommuting workforce is made possible by faster and more reliable internet...

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Talk2rep Talk2Rep is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, Talk2Rep offers fully integrated high quality contact management services for government agencies...

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SafeBridge Consultants, Inc.	Applying Health-Based Risk Assessments to Worker and Product Safety for Potent ... In the manufacture of potent active pharmaceutical ingredients (APIs) and products, there is a need to conduct qualitative and/or quantitative healthbased risk assessments for both occupational and product (patient) safety purposes. When performed from an occupational standpoint, qualitative health-based risk assessments involve the categorization (“banding”) of the API based on toxicity and ...

Mesa Labs	Validating EtO Sterilization Close control of the EtO sterilization process is required to ensure the safety of medical devices. Requirements for validation and control of EtO sterilization have increased substantially in recent years. The ANSI/AAMI/ISO (American National Standards Institute/Association for the Advancement of Medical Instrumentation/International Organization for Standardization) 11135 standard "Medical ...

Admix Inc.	Surface Smoothness How to Insure the Right Finish for Mixers used in High Purity and Sanitary Processes. Admix Inc. (Manchester, New Hampshire) has extensively used stainless steel alloys to fabricate mixing and blending equipment for the dairy, food, beverage, cosmetic and pharmaceutical industries. Admix recognizes that, in order to meet the high standards of purity and cleanliness demanded by the pharmaceutical ...

Lancaster Laboratories	Lancaster Labs develops extractables/leachables database The FDA has been focusing effort into evaluation of potential adulteration of drug products due to contact with packaging and closure systems, sample delivery devices and components utilized in the manufacturing of the product. Packaging includes components such as vials, caps and stoppers. Drug delivery devices include nebulizers, syringes, medical devices and various types of inhalers. ...

Siemens Water Technologies	Membrane Filtration Improves Water Quality at Point Beach Nuclear Power Plant This paper discusses the technical, economic and operational issues addressed in improving RO feedwater to acceptable standards for the Point Beach Nuclear Plant. The final design, incorporating membrane filtration, resulted in a more economical and reliable system to operate and allowed full utilization of the capacity of the RO system. We Energies' Point Beach Nuclear power plant, in operation ...

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Contact Center Research Library

HighPoint Solutions	Strategy and Integration of New Contracting and Pricing System for ... HighPoint Solutions leads the strategy and integration of a new contracting and pricing system for pharmaceutical manufacturers. Learn how your organization can leverage HighPoint Solutions’ experience and work with the pharmaceutical division to enable clients to jumpstart implementation.

HighPoint Solutions	Creating Competitive Advantage Through Contract Analytics Pharmaceutical contracting has transitioned over the past 20 years from being a small, incremental part of pharmaceutical manufacturers’ business to one that is integral to almost every market segment. Contract strategy and effectiveness is now a key differentiator in the Managed Markets space to increase profitability. In many cases, the sale of an individual unit to the end patient results in ...

HighPoint Solutions	Incentive Compensation: A New Model — More Qualitative Metrics Sales models are evolving to meet the new challenges of today's market, and incentive compensation and measurement plans are changing as a result. As the new environment of pharma sales shifts to more specialized and consumer-centric approaches, the industry will need to adequately compensate and incentivize its sales teams.

StudyManager, Inc	StudyManager Improves Clinical Operations at a Major Academic Medical Center Indiana University School of Medicine (IUSM) is on a critical path to doubling the size of its research enterprise by 2012. For this massive institution with more than three dozen research institutes, six hospitals, and the nation’s second largest medical school with twenty-six academic departments and facilities on nine campuses, achieving this goal demands an infrastructure, a comprehensive ...

Atlantic.Net	Choosing a Data Center

Contact Center Video

San Jose BioCenter	ABC7News, BioCenter opening, summer 2004

San Jose BioCenter	NBIA Incubator of the Year Award acceptance

Contact Center Thermo Scientific Cell Culture and Bioprocessing Company

PharmaTech News

Contact Center BioCold Environmental, Inc. Products

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Contact Center Thermo Scientific Cell Culture and Bioprocessing Company

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