With a clear business case and a promise to make life easier, it is no wonder many organizations have been quick to adopt remote control software. However, in today's computing environment, IT professionals must address business requirements that focus on protecting the security of networks, meeting the needs of a heterogeneous workforce, and deploying solutions across many users. The type of remote control software an organization chooses to implement can have a strong affect on its ability to deliver in the areas of scalability, compatibility, and particularly security.
This paper examines the remote control software functionality that best serves organizations that need a highly secure tool that crosses all platforms and devices and is completely scalable in any environment. It will help IT professionals select a remote control solution that increases productivity and customer satisfaction, as well as enhances the flexibility of the IT organization and improves the company's risk profile.
Insiders' Guide to Evaluating Remote Control Software Three Fundamental Rules for Choosing the Best
For almost 30 years, remote control software has allowed IT professionals to connect to desktops and servers to manage networks and provide support. Companies taking advantage of remote control technology have saved tremendous amounts of time, money, and resources by eliminating the need for IT staff to travel, reducing system down time, and improving the efficiency of the IT organization.
As businesses continue to look to technology to help streamline processes, cut costs, operate globally, and create mobile workforces, remote control software has transitioned from a “technical support tool” into an integral part of any IT infrastructure and a key application for customer service, manufacturers and the mobile workforce. As IT becomes pervasive, organizations are looking to remote control software to assist customers, trouble-shoot and maintain products from a distance. Bottom line, without remote control software, IT department budgets would grow exponentially, system reliability would suffer, and end users would be dissatisfied.